At Garwin IT Networks, we strive to deliver your orders promptly and accurately. Should you need to return or cancel an item, please review our refund and cancellation policies below:
Order Processing and Shipping:
- Orders are typically processed within 3 business days and shipped via USPS, UPS, and FedEX.
- Shipping times may vary depending on your location.
- You will receive a tracking number once your order has been shipped.
- To cancel an order, please contact our customer service team at rene@garwinitnetworks.com as soon as possible.
- Orders can be cancelled for a full refund before they are shipped.
- Once an order has been shipped, cancellation is not possible, but you may be eligible for a return depending on the product and its condition.
- Return Window:
- Eligible Items:
- Condition for Return:
- Return Shipping Costs:
- Refund Method:
- If you receive a defective or damaged item, please contact customer service immediately with photos of the issue.
- We will replace the item with a new one, at no additional cost, or provide a full refund depending on availability.
- Contact our customer service team at [email address] to initiate a return.
- You will receive a return authorization number (RA) which must be included with your return package.
- Ship the package to the address provided by customer service.
- For any questions regarding your order or our fulfillment policy, please contact our customer service team at rene@garwinitnetworks.com or 361-425-5133.